Technical Writer/Instructional Designer
Technical Writer who doesn't mind blurring the line between knowledge management and instructional design and development.
I deliver concept-to-completion training, and workplace process documentation by translating nebulous requirements into re-usable, relevant, engaging content to improve workplace performance.
I've worked in a wide variety of organizations, including high tech manufacturing, managed technical services, public sector, small business, and even at a top medical school.
I'm available for full-time and select consulting or freelance opportunities. Let's talk.
Essentially I eliminate the frustration of time lost in ramp-up and rework through creating and streamlining knowledge, process and training content. In other words, I like to get my hands dirty with information to make other people's work lives easier. I work harder so you don't have to.
I've literally written the book for most positions I've held, and have had them turned into formal work instructions. I'm the technical support peers turn to.
And I always leave the content better than I found it.